How to buy tickets

Find the event

Search from any page, or browse all events and narrow it down. The filters on the left of the results — city, category, date, price and organizer — all combine, and the URL updates as you go, so you can send somebody the exact list you are looking at.

Searching matches event titles, cities, categories and organizer names. If you know who is putting the event on but not what they have called it, their name will find it.

Choose your tickets

Each event has one or more ticket types — general admission, early bird, VIP, whatever the organizer set up. Pick how many of each you want. A type that has sold out, or whose sale window has closed, is shown but cannot be selected, so you can see what existed rather than wondering whether you missed something.

Prices are in the currency the organizer set for the event, and that is the currency you are charged in. Nothing is converted behind your back.

Pick your seats, if it is a seated event

Seated events show a map of the venue. Choose your seats and they are held for you while you check out — nobody else can take them in the meantime. The hold expires after a few minutes if you do not finish, and the seats go back on sale; that is deliberate, and it is the reason you are not blocked out of an event by somebody who opened the page and walked away.

You can only hold as many seats in a section as you chose tickets for that type. If you picked one VIP and one standard, you get one seat in each — not two of both.

If you go back a step after choosing seats, you will be asked to confirm: going back releases the seats, and you will need to choose again.

Who is coming

Some organizers ask for details for each attendee rather than just the buyer — a name, an email, sometimes a question of their own. Each ticket gets its own set, because each ticket is emailed to the person on it.

Pay

You will be offered the payment methods that can actually take the event's currency — card, bank transfer or mobile money, depending on where the event is priced. You are taken to the provider's own page to pay and returned here afterwards.

You do not need an account. Checking out as a guest works, and your tickets are emailed to the address you give. An account is worth having anyway: it keeps every ticket in one place, and it is the only way to ask for a refund through the site.

Your tickets

Tickets arrive by email within a minute or so, each with its own QR code. That code is what gets scanned at the door — a screenshot is fine, and so is a printout. Signed in, they are also under My tickets.

If they do not arrive

Check the spam folder first, then use Find my ticket. Paste the payment reference generated when you paid and we will send the tickets again. No account needed — this is the path for guest checkouts.

Do not have the reference? It is on the receipt emailed to the address you bought with. If you cannot find that either, write to us and we will retrieve the order and send the tickets on.

If the payment failed, no tickets were issued and you were not charged. Start again from the event page.

Refunds, changes and cancellations

If an event you have tickets for changes its date, time or venue, we email you and put a notification in your account. Your ticket stays valid — check the new details before you travel.

To ask for your money back, use Request a refund. Choose the order, tell us what went wrong, and an admin reads every request and answers either way. If it is approved the money goes back to the card you paid with, and the tickets on that order stop working.

Refund requests need an account, because the request is attached to it. If you checked out as a guest, use the contact page and quote your order reference.